How do I return an order?

 How to return an order?

What items are returnable?

  • Within 14 days of receipt of your shipment 
  • In original condition 
  • Unwashed and Unworn 
  • In the original packaging 

What items are non-refundable?

  • Gifts item and items on clearance and orders with embroidered 
  • Stethoscopes cannot be exchanged or returned 
  • Lily brand products (Scarves) 

Clearance Section:

  • The only available colors/quantity are the ones on display 
  • Items on clearance section are non-refundable you can exchange them only
    You can't return or exchange clearance items in our shops it has to be processed online 
  • The amount of the order will be returned as a gift card only through the online store 
  • Items with additional services of embroidery and printed icons are final sale they can't be exchanged or refunded 

What is the period of return time during offers?

Within 7 days from receiving the order

Are there any charges for return?

  • There are no charges for return 
  • Original shipping charges are non-refundable 

How do I return?

You can submit a return request based on the shipping company used for your order.

Aramex Shipments

  1. Scan the digital code on your order invoice.
  2. Fill in the required information and select the option to transfer the refund amount to your bank account.
  3. Drop off the shipment at your nearest Aramex branch within the specified return period. Please make sure to include the return waybill (the small paper stapled to your order invoice).

RedBox Shipments

  • Contact us to submit the return request on your behalf.
  • You will receive a return code via SMS to write on the shipment, or a barcode to scan at your nearest RedBox locker when dropping off the shipment within the specified return period.

Refund

Once we receive the returned product, it will be inspected. After the return request is approved, the refund will be processed or your installment payments will be adjusted within 7–20 business days, depending on your bank's processing time.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
 
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7-20 business days.
Can I exchange or return at the branches?
Online orders: You can exchange or return in all our branches, except in the following cases

If it passed on the order more than 14 days and 7 days (Sales period) since receiving the shipment
If the products are from the Clearance section

*Note*

For orders paid through PayFort by Amazon (credit cards)
    The amount will be refunded to your bank account and you can buy the product again with a new invoice from the branch

    For orders paid through (Tabby and Tamara)
      To exchange items, you can return the items and buy a new products again with a new invoice from the branch without using the split payment services because the services are not available in the branches

      Is there a customs fee for international orders?

      International orders: Some countries impose customs fees to receive shipments, so please make sure of this before completing your order

      Is there a return fee for international orders?

      For international orders: free return service is not available. The customer is required to pay for the return shipping fees. In addition to any customs duties imposed by customs.
      You will receive a confirmation email with return label after completing the payment process during working hours from Sunday to Thursday