Product Details
Shipping & Returns
What products can be returned?
Products can be returned subject to the following conditions:
- Within 14 days from the date the order was processed and shipped.
- Products must be in their original condition.
- Products must not have been worn, washed, or have any makeup marks.
- Products must be in their original packaging, with all tags and the price tag still attached.
Non-returnable or non-exchangeable products:
- Free products.
- Clearance products (exchange only; returns are not accepted).
- Accessories.
These products cannot be exchanged or returned through our branches.
Is there a fee for returning an order?
There is no return fee.
However, the shipping fee is non-refundable.
How can I submit a return request?
To submit a return request, follow these steps:
- Scan the digital code on your order invoice.
- Fill in the required details and select bank account transfer as your preferred refund method.
- Visit the nearest Aramex branch to drop off the shipment along with the shipping label.
How long will it take to receive my refund?
Once the product is received and confirmed to meet all the return conditions mentioned above, you will be notified. If your return request is approved, the refund will be credited to your bank account within 7–20 business days.
